General Manager JOB DESCRIPTION - Based in Cameron Highlands, Malaysia - Plan, implement and manage overall hotel daily operations - Ensure full compliance of SOP’s, policies, procedures and service standards at the hotel - Maintain complete knowledge of all hotel features and services for example room types, rates, room availability and responsible for sales & promotion of the hotel packages - Ensure guest expectation are satisfied and operations are always effectively executed - Work collaboratively with all members of operations team and other department HOD - Prepare and manage work schedules / shifts and comply with HR procedures on staff attendance, discipline and etc - Prepare and submit daily, weekly and monthly reports to management - In-charge of the Departments such as Housekeeping, Front Office, Food & Beverages, Security & Safety and Maintenance. REQUIREMENT Minimum 5 years experience working in a resort/hotel/hospitality industry - Must be able to reside within the resort - Expected to work long hours as required in the hospitality industry - Possess strong passion and service oriented - Good leadership and interpersonal skills - Able to communicate well with people - Can start immediately or at short notice | 
